Program Manager – Pembroke-Renfrew County

“A rewarding career in caring starts here”

Posting Date:   December 18, 2017    Reference No.: CCC-DOO-17-002     Position(s): One (1) Full Time Permanent


Reporting to the Director of Operations Pembroke-Renfrew County, the Program Manager is responsible for the overall planning, direction, implementation, delivery, and evaluation of residential care and other related programs in Renfrew County. The successful applicant’s primary focus will be the development and management of two residential programs as well as the provision of clinical leadership and support to clients, families, and staff in the achievement of client, program, and organizational goals of Carefor programs and services. The Program Manager will be required to work collaboratively with internal and external stakeholders as a component of their program management and development responsibilities.

Qualifications and Experience include:

  • Degree, diploma or certification in one of the following disciplines: Nursing, Recreation, Social Work, Occupational Therapy, Health Administration, or related field.
  • A minimum of 4 years of progressive management experience in a community or residential care setting.
  • Experience in external relations, negotiations, conflict management, program management, and staff supervision.
  • Comprehensive understanding of residential and community health care systems.
  • Experience working and leading in a unionized environment.
  • Knowledge of Quality Management, Risk Management, Occupational Health & Safety, and Retirement Homes Regulatory Authority standards and legislation.
  • Education and experience working with adults and seniors living with dementia, mental health conditions, and development disabilities.
  • Knowledge and experience in program design, implementation and evaluation.
  • Well-developed communication and interpersonal skills.
  • Experience with developing and managing budgets.
  • Advanced verbal and written communication skills.  
  • Demonstrated ability to prioritize, meet tight deadlines, and work well under pressure.
  • Experience with recruiting, developing and managing employees.
  • Bilingualism (French/English) would be considered an asset.


Primary Responsibilities

  • Supervision, management, coordination, development, and evaluation of residential programs.
  • Coach and lead staff in support of attaining individual and operational performance objectives.
  • Build consensus and commitment with stakeholders to meet the needs of programs and services.
  • Monitor and perform human resource management activities including: recruitment, selection, health and safety, continuing education, performance development and performance appraisals.
  • Monitor and performs program management activities within the scope of available resources, program standards, best practice guidelines, Carefor Policies & Procedures, and relevant legislation.
  • Identifies and analyze trends and issues facing the program/service requirements.
  • Develop strategic alliances and partnerships within the community to promote programs and services.
  • Maintain excellent external relations with family members, family physicians, and other community agencies involved with the client their families.  


Interested applicants should apply in writing to Sherrie Haskin in Human Resources no later than 4:00 p.m., Wednesday January 17, 2018. Please forward your resume to and indicate the reference number of this posting on your cover letter.

CAREFOR is a registered trademark of Carefor Health & Community Services