Bilingual Fulltime Receptionist

 “A rewarding career in caring starts here”

Reference No: O18-002

Position(s): One (1) Full Time Bilingual Receptionist - Days- & One (1) Full Time Bilingual Receptionist - Evenings

Hours of work: 7:30am-4:00pm Days Shift

                        12:00pm-8:30pm Evenings Shift

The Organization:

Carefor Health & Community Services is a not-for-profit, charitable health care organization offering a wide variety of services in the greater Ottawa area. With over 750 staff and 300 volunteers, our skilled team members work closely with clients, caregivers and a multidisciplinary health care team to deliver quality and innovative support services.

Job Summary:

Under the direction and supervision of the Client Service management team, the Receptionist is responsible for both reception and clinical administrative functions. General receptionist duties include: greeting clients and visitors, receiving and directing incoming calls through multiple telephone lines, answering and responding to client queries, coordinating mail and courier pickups, monitoring meeting rooms and other administrative tasks. Clinic receptionist duties include: greeting clients, conducting admission paperwork with new client and directing clients to the nursing clinics, coordinating daily nursing and foot care clinics, setting up and revising service plans which include booking and confirming appointments, handling payments and issuing receipts as well as cleaning and autoclaving nursing tools and equipment. Responsible for other administrative duties, as assigned.

Please note that candidates may be selected with the use of interview and assessment processes.

Primary Responsibilities include:

  • Answers incoming calls received through switch board, directs callers to appropriate resources and monitor pages and callers “on hold”
  • Receives all visitors, verifies client ID’s if required for privacy reasons and advises appropriate staff of their arrival
  • Maintains inventory of temporary passes and issues to staff and visitors in accordance with established procedures
  • Coordinates daily nursing and foot care clinics for Belfast location
  • Accepts, tracks and directs clients to nursing and foot care clinics, receives new clients by asking them to fill out new admission paperwork, sets up and revises service plans, which include booking and confirming appointments, handles payments from clients and issues receipts; books future client appointments
  • Cleans and autoclaves nursing tools and equipment, as required by manufacturer and safety requirements
  • Picks up and sorts mail, issues postage and maintain postage meter, arranges courier pick-up and any other administrative duties
  • Functions and reports in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

Qualifications include:

  • Minimum two year post-secondary diploma in business administration or related program
  • Minimum three years receptionist experience working with high volume, multi-location and multi-line phone system
  • Proficiency with computers and database software, including Microsoft Office Suite
  • Strong communication skills, both verbal and written
  • Demonstrated strong customer service and interpersonal skills
  • Ability to work independently, prioritize and handle difficult demands
  • Strong organizational skills and ability to multitask
  • Bilingualism (French/English) mandatory
  • Ability to work weekends

Please forward your resume to jobs@carefor.ca or fax it to (613) 749-4002

Apply TodayPlease indicate on your cover letter or resume the position for which you are applying and the Reference Number.

To learn more about Carefor's integral role in the community visit www.carefor.ca.  

Contact Information: Human Resources Carefor Health & Community Services/Services et Soins de Santé Communautaires 760 Belfast Road Ottawa, Ontario  K1G 6M8 Tel: 613-749-7557 Fax: 613-749-4002 Email:  jobs@carefor.ca

CAREFOR is a registered trademark of Carefor Health & Community Services