Your Questions, Our Answers

Why should I choose Carefor Health & Community Services?

Carefor Health & Community Services is the founding branch of the first-ever national home care organization in Canada, and has been providing an extensive basket of home care and community support services to residents of Ottawa, Cornwall, Pembroke and the surrounding Renfrew and Eastern counties since 1897. Our commitment to providing the highest quality care possible has been emphasized throughout our over 110 year history, and our vision of delivering innovative, comprehensive, timely services is unmatched.

For further information, visit your local Carefor office today to see our exceptional standards of professional and quality home health care, or contact us to discuss how we can help you today.

How can I ensure the care of my family member from out-of-town?

Carefor offers a wide range of in-home services that allow out-of-town family members peace of mind by knowing that health care professionals, caregivers or volunteers conduct regular appointments. Depending upon the type and level of care required, services can range from light housekeeping to nursing and palliative care.

To determine what kind of care is the most helpful for you or someone you know, contact us today:

Ottawa: (613) 749-7557 or info@carefor.ca  
Renfrew County: (613) 732-9993 or infopembroke@carefor.ca  
Eastern Counties: (613) 932-3451 or info@carefor.ca  

I need to look into hiring someone to help my parents with their home care, where should I begin?

If you have a family member that is in need of home care, it is important to determine their physical, mental and emotional needs. An initial assessment can be arranged with a CCAC (Champlain Community Access Centre) case manager by calling 613-745-5525, or toll-free at 1-800-538-0520, or privately through a Carefor client care specialist. Our goal is to ensure that your parents receive proper care and that you are maximizing your insurance benefits and other subsidies. Contact us today at:

Ottawa: (613) 749-7557 or info@carefor.ca  
Renfrew County: (613) 732-9993 or infopembroke@carefor.ca  
Eastern Counties: (613) 932-3451 or info@carefor.ca  

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Our nurses are available both
in our clinics, and at your home

Why choose home care?

There are many benefits to choosing home care. It allows you to receive the services and care that you need in a more comfortable setting, and enables families to stay together longer. It can also eliminate obstacles such as short hospital or retirement home visitation times, and keep you in the same close reach of loved ones that you were in before you required care.

Home care is personalized; with our help you choose the services that are right for you, so that you can receive compassionate, one-on-one care by trained professionals and caregivers. It can increase both your safety and health.

For more information about our in-home health care services, please click any of the links below:

To see a complete list, please click here, or contact us to discuss them.

My family member is currently living in a nursing home. I would like to have someone come into the home to provide companionship, as well as stimulate her with dementia-related activities. Does Carefor provide any services that could meet these needs?

Carefor offers private companionship services to those who are concerned about a loved one's social needs, as well as mental stimulation. Our caregivers are specially trained and matched to care for individuals living with dementia, cognitive impairment, terminal illness, or other special needs.

Services are conveniently available 24 hours a day, seven days a week, and appointments can be made in blocks of time ranging from one to 24 hours.

To learn more about this service, please click on one of the links below depending on your location:

I am developing age-related macular degeneration (AMD) in both of my eyes, and am worried that I will not be able to drive in to the city for monthly doctor appointments. Does Carefor offer any sort of transportation assistance?

Carefor offers transportation services to residents of both Renfrew Country and the Eastern Counties. This service can be used for individuals in need of assistance getting to and from medical appointments and other health-related programs and services.

Door-to-door service is offered in order to best serve the needs of Carefor clients.

24-hour notice is required to schedule a ride, and depending on availability, drivers can be available seven days a week including evenings with 48 hours of notice.

In Ottawa, a personal support caregiver can be arranged to escort you safely to and from your medical appointments.

If payment is a concern, Carefor recommends prospective clients look into the following organizations which Carefor works with in partnership as subsidizations may be available.

  • Ontario Disability Support Program
  • Veterans Affairs Canada
  • Community Mental Health
  • Insurance Companies

My mother lives in a retirement residence and is not able to transport herself to clinics. Does Carefor offer in-home foot care?

Yes, Carefor offers in-home foot care services by experienced nurses who have been trained in advanced foot care, in addition to our foot care clinics. Our in-home visits last 45 minutes. An initial foot assessment will take place during the first visit, lasting an additional 20 minutes. During our time with you our nurse will speak to you about the condition of your feet, address issues and monitor any concerns to keep your feet healthy.

To receive proper foot care treatment, contact the Carefor office closest to you:

Ottawa: (613) 749-7557 or info@carefor.ca  
Renfrew County: (613) 732-9993 or infopembroke@carefor.ca  
Eastern Counties: (613) 932-3451 or info@carefor.ca  

For more information, please feel free to take a look at our foot care information page.

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A variety of rehabilitation
programs are offered at Carefor 

My doctor has recommended that I receive physiotherapy. Is this service available through Carefor?

Yes, Carefor offers physiotherapy as part of our rehabilitation program (which also features dietetics, social work and occupational therapy) in Ottawa.

If you need any more information on this service, please click here.

My parents are seniors, and I am becoming increasingly worried about them having accidents related to cooking and using the oven. Does Carefor offer any sort of meal services?

Carefor offers meals services in both the Eastern Counties and Renfrew County. Delivery of the meals is provided, and the food is carefully selected to ensure health and nutrition, working with most diets.

The Eastern Counties' meal service is run through the Meals on Wheels program, which offers warm meals for clients at lunch time. The Renfrew County program offers frozen meals, which can be heated at the clients' convenience.

To learn more about the programs, click either of the following links:

My mother is showing early signs of dementia. Does Carefor offer any programs or services that might assist her as her dementia progresses?

Carefor offers a number of programs and services that may benefit your mother.

Carefor Day Program: The Day Program provides a supportive "day away" for people with dementia. Clients enjoy a day of activities designed to enhance their well-being, while providing their caregivers with a day of respite. Our well-trained staff has extensive experience caring for people with dementia. Supported by dedicated volunteers, we work to ensure a safe and caring environment for our clients.

Guest House: The Guest House is a home away from home for persons in the early to mid-stage of dementia, a bed & breakfast as some people refer to it, and a solution to caregivers who are in need of an extended break. This is a wonderful resource to make use of when you are in need of support so your mother is not left unattended due to trips or prolonged absences. We fill the gap by providing 24-hour care for extended periods of time of up to 30 days for one stay, and up to 90 days annually.

Richmond Care Home: A residential style retirement home which provides compassionate care to women with dementia and other related disorders. This 16-bed home offers superb service for its clients, who are kept stimulated and active in order to maintain an exceptional quality of life.

Personal Support Services: Our Personal Support Caregivers can provide support to you and engage in life-enriching activities with clients.

I am interested in home care for my mother who lives in a retirement home in Gatineau, Quebec. Does your organization offer care in this region?

Unfortunately, Carefor does not offer services in Quebec.

I am not able to afford some of the programs and services that my loved one requires. Are there other avenues with which to pay for health care services?

There are a number of avenues that one can take when looking for assistance in paying for important home care programs and services. You can apply for and may receive subsidies through government funding from either federal or provincial programs. Third-party coverage can also be an option if you have health insurance, and employee health benefits programs can be of similar assistance.

What is Home Care and Community Support?

Home health care and community support services are designed to help you remain in your home for as long as you wish. You can receive the care in the comfort of your own home, a retirement facility or in a community setting. This enables you to live as independently as possible. The programs and services help sustain and improve the quality of your life.

Home care and community support is provided by Carefor in many forms, from nursing and personal support services to volunteer-run programs such as the elderly companionship or Meals on Wheels programs. These services can assist someone who needs minor medical assistance to people who require extensive home care assistance, and are also tailored to assist individuals returning from hospital or those who are in their final stages of life.

To see the extensive basket of home health and community support services offered by Carefor, please click here. Programs and services may vary depending on region.

Are your employees screened, bonded & insured?

Carefor is unwavering when it comes to delivering the most consistent quality services possible. For that reason, all caregivers, volunteers and professionals are carefully screened, bonded and insured.

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Trained, skilled, and ready to care

What training do your employees have?

Carefor is committed to the ongoing education and training of all caregivers, professionals and volunteers. Our services are performed by Personal Support Workers (PSW), Registered Nurses (RN), Registered Practical Nurses (RPN), other regulated professionals, or are performed by individuals who meet our standard of care requirements and are managed by a team of experienced supervisors using an accredited system.

In addition to the ongoing training and education of our employees, Carefor is also sure to only hire employees who are able to demonstrate a strong interest and desire to work with our client-base.

Click here to learn more about what our staff has to say about Carefor.

Do you serve clients with Alzheimer or dementia?

Absolutely. Carefor has a number of programs designed to meet the needs of families and those living with dementia. These include at home personal support services, respite and adult day programs, short-stay programs, transportation services, and a retirement care home designed to assist clients living with both Alzheimer and dementia. Carefor staff and volunteers are specifically trained with the most up-to-date techniques and skills, ensuring compassionate, consistent quality care.

What if I only want care as I come out of the hospital?

Carefor is happy to provide care for you when leaving the hospital, and have actually bundled some of the many services offered to discharged hospital patients into a single program called the Going Home program. Individual services such as transportation, meals services, personal support and nursing services and many other different Carefor programs and services can all be utilized by someone looking for assistance following a hospital stay.

Does Carefor offer respite for caregivers in any of its programs or services?

Carefor understands the burdens that can sometimes be associated with the role of being a primary or secondary caregiver. For that reason, we have chosen respite care as one of the organization's main focuses outside of home care and community support. Carefor offers respite through adult day programs, personal support services, and a variety of community support programs.

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Hospice Cornwall provides a compassionate
and caring environment for our clients

Does Carefor offer palliative or hospice care?

Yes, Carefor offers both palliative care and hospice care. Our trained staff can make all the necessary provisions for your loved one to be able to spend their last days in the comfort of their own home, or in a compassionate and caring setting such as the Hospice Cornwall.

If you have any additional questions that you would like answered, please contact us at:

Ottawa: (613) 749-7557 or info@carefor.ca

Pembroke / Renfrew County: (613) 732-9993 or infopembroke@carefor.ca

Cornwall / Eastern Counties: (613) 932-3451 or info@carefor.ca

CAREFOR is a registered trademark of Carefor Health & Community Services